Terms and Conditions

All Ozone products come with a three year guarantee. In this sense, we guarantee the buyer that the product will not present manufacturing defects or functional failures for a period of three years from the original date of purchase.

The warranty only covers manufacturing defects of the product. It does not cover wear and tear that may be caused by its use, including but not limited to, misuse, accidents, breakage due to abuse, modification, unauthorized repair, exposure to water or other causes not related to the manufacturing process.

  1. What is considered valid proof of purchase?

A receipt of purchase from an authorized Ozone point of sale. The receipt must clearly show the date of purchase, the product description, the price and the name of the store.

An email from an authorized Ozone point of sale confirming the purchase and shipment of the product. The confirmation email must show the date of purchase, the description of the product, the price and the name of the store.

  1. What happens if you do not have a purchase receipt?

Has the product been purchased online? In this case, please check your email, since you should have received a purchase and shipping confirmation email from the point of sale. If the product was a gift, we recommend that you request the ticket from the person who gave it to you, or that it be that person who processes the guarantee directly.

  1. Why does Ozone need a valid proof of purchase?

From Ozone we need to verify that the product is within the warranty period. It will also be necessary to verify that the product was purchased from an authorized point of sale. At Ozone we follow these policies to protect the interests of our end customers and distributors.

For any claim concerning RMA, the customer must have proof that the purchase of the product is valid. If you purchased the product from an authorized Ozone retailer, please contact them to process your warranty. In this case, the point of sale is responsible for processing the return of the product.

The prices and payment conditions are merely informative and may be modified in response to changes that occur in the market. However, the conditions at the time the order is placed will be taken into account. This is a process that takes place normally in the purchase process by clicking on the box "I have read and accept the conditions".

Once the order is formalized, it means that the purchase has been made and it includes all the legal guarantees that protect you as a consumer and/or buyer and at that very moment the prices and contractual conditions are respected, so They cannot be modified unless there is an express agreement of both parties.

  1. Delivery conditions

If the package you have received shows any defects due to transport such as scratches, holes in the box or any other defect due to handling, you must reject the shipment. Once rejected, you must send us an email within 24 hours explaining the reasons that have led you to reject the delivery of the package to orders@ozonegaming.com.

If you accept the package, Ozone will not be able to help you, as we are not responsible for damage to the package during shipping.

Shipping costs may vary depending on the country from where you place the order.

Here you can see the different costs by country:


Spain (Peninsula and Balearic Islands) and Portugal
Germany, Belgium, Denmark, France, Italy


WE DO NOT SHIP: Ceuta, Melilla, Canary Islands, Portuguese Islands and destinations that do not appear in the table.

*Price per package.

  1. Right of withdrawal

Within the first 14 calendar days, you can return the products for whatever reason. These 14 days begin to run from the day you receive the order, and as long as the order meets the conditions mentioned on this page.

  1. Application conditions

The General Law for the Defense of Consumers and Users ( Royal Legislative Decree 1/2007, of November 16 ) in its Article 2 ( General concept of consumer and user ) indicates that: " For the purposes of this rule and without prejudice to As expressly provided in its third and fourth books, consumers or users are natural or legal persons who act in a field other than a business or professional activity. “, so purchases made by legal entities, such as a company or partnership, made as such are not covered by said Law and therefore some or all of the conditions indicated in this section may not be applied.

  1. Conditions of returns for private customers

There are cases where the ability to return the product you purchased to us does not apply. We know that the legal texts are quite confusing, but we have to inform you that these assumptions are included in Law 47/2002 of December 19, which reforms Law 7/1996, of January 15, on the Regulation of Retail Trade. Through this reform, our legal system incorporated the provisions of Directive 97/7/EC on distance contracts and adapted to community regulations.

The assumptions that we mentioned in the previous paragraph and that are excluded from exercising the right of withdrawal are the following:

For reasons of personal hygiene, the return of any of the following products will not be accepted if they have been unsealed or it is detected that there has been even a minimal sign of use and/or configuration:

T-shirts or the like if they show signs of having been worn longer than is needed to verify the size.

Products with obvious signs of use or handling beyond what is necessary to verify the suitability of the product, scratches, friction or any type of damage or whose serial number has been altered, removed or removed any type of label or marking that includes series .

Products that do not include all packaging, documentation, accessories, drivers, CD's, cables, associated gifts, etc. that were sent to you together with the original product and in perfect condition.

Products that include some type of promotional code or associated service that has been unsealed or used by the customer.

Any product manufactured or modified following the instructions of the client or with pre-activated software (activated Windows Operating System or any other software that requires a license to use).

To make a return you must contact us exclusively through the process described in the Warranty section. We remind you that you just have to access your user area (My Account) and the Returns section.

All merchandise must be returned in its original packaging, in perfect condition and protected so that it is not received with seals or adhesive transport tapes. Otherwise, Ozone reserves the right to refuse the return.

Returns must be delivered at destination within 7 days after the date on which the return has been accepted. Otherwise it will be rejected and returned.

Once the merchandise has been received and verified that it is in perfect condition, the refund of the amount will be processed if so indicated.

In case of partial withdrawal of an order, that is, you return only part of the order and not the entire order, the shipping costs corresponding to said order will be reimbursed proportionally taking into account the items you have decided to return.

The customer must bear the transportation costs incurred by the return.

If we make the deposit of the money via bank transfer for returns, they will have a maximum period of 14 days for administrative procedures, although we try not to take more than 7 days.

  1. Return conditions for companies

Returns of material will only be accepted without having been removed from their seal and in perfect condition, during the 7 days after you received your order.

Such returns will be processed as a commercial return, as there is no law governing return rights between companies and such processing is governed by Ozone's terms.

Products in blister or heat-sealed, and other products that have a broken factory security seal, cannot be returned.

These conditions do not void the right to warranty or exchange of defective products as stipulated in the manufacturer's warranty. Ozone reserves the right to deny the return if any abnormality is found in the returned product.

  1. Guarantee

To find out about the guarantee conditions with which we work, visit the specific page where we have detailed each one of them. You can find it in the footer, at the end of the web page.

  1. Order cancellations

Cancellations of orders that imply a return to the customer and that we have to process by bank transfer, will have a maximum execution time of 30 days due to administrative procedures, but we always try to keep the deadline to no more than 7 days.

  1. Shipments

You have 24 hours to check the status of each and every one of the components of your order, and to check that each product includes everything you need. When these 24 hours have passed, we will understand that you have accepted your order and you are satisfied with the products received, so we cannot accept claims for damage or failure during shipping.

If you have signed the delivery receipt we will consider that the order has been delivered. It is in the next 24 hours when you must check the products as we have mentioned above, and expose any inconvenience that may exist.

All merchandise must be returned in its original packaging, in perfect condition and protected so that it is not received with seals or adhesive transport tapes. Otherwise, Ozone reserves the right to refuse the return.

Once the merchandise has been received at our facilities and verified that it is in perfect condition, the refund of the amount will be processed if so indicated.

Important: if the logistics operator has not been able to deliver your order, either because the address you provided is wrong or you forgot to add some information and the transport company cannot find your location, or repeated absences at the agreed place for delivery, if you want to cancel the order, we will pay you the amount of the order, deducting in any case the shipping and logistics costs that have been generated in the attempts to send you your order. Therefore, it is very important that you make sure that the information, of your address or delivery point, that you include has all the necessary data so that the transport company can make the delivery and, if you see that you have a missed call in the expected days of delivery, try to call back; because it is very likely that it is the transport company trying to agree on a new delivery date or time with you.

  1. What is considered an authorized point of sale?

You can check the available stores in our list of authorized points of sale. The list is constantly updated with new outlets. For any questions related to these points of sale, do not hesitate to contact us.

Help Center. Before submitting a warranty claim, please contact our technical service through this form.

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Application of European VAT Regulations 01/07 2021

As of July 1, 2021, the new European regulations will apply that will affect the VAT that affects the products. With this regulation, the EU distinguishes between intra-community distance sales of goods and distance sales of goods imported from third territories or countries.

When it comes to sales through a digital platform, as in this case, our store, it is considered that there are two correlative sales, the seller to the interface and another to the purchaser. In these cases, only the acquiring party will pay VAT and will pay the percentage of the tax of the client's country.

This means that if you make a purchase from Italy, the VAT that will be applied to your product or products is the one that is applied in Italy at that time for the products that you have purchased.